Business Administration Trainee

Are you an organised and motivated individual ready to start your career in business administration?

We’re looking for a Business Administrator Trainee to join our friendly team based at Cotswold District Council, Cirencester. This is a fantastic opportunity to gain hands-on experience while working towards a Level 3 Business Administration Apprenticeship — all while supporting the delivery of vital local council services that make a real difference in our communities.

This full-time, two-year fixed-term contract role offers 37 hours per week, combining on-the-job learning with dedicated training time at Cirencester College.

 What you’ll be doing

You’ll play a key part in helping our Support Service team run smoothly by:

• Providing day-to-day administrative support to the Residential Service Group
• Handling customer enquiries via phone, email, social media, and face-to-face interactions
• Using a range of IT systems to record and manage information accurately
• Carrying out general office tasks such as photocopying, scanning, and data entry
• Liaising with officers, senior staff, and councillors to ensure effective communication
• Supporting continuous improvement across departments
• Working towards successfully completing your Level 3 Business Administration Apprenticeship within 24 months

This is a hands-on role where you’ll develop key professional skills, gain valuable workplace experience, and contribute to services that directly benefit your community.

 What we’re looking for

Essential:

• GCSEs (Grade 9–4 / A*–C) in English and Maths or equivalent qualifications
• Commitment to completing the Level 3 Business Administration Apprenticeship
• Excellent interpersonal and communication skills
• Confident IT and keyboard skills, with a willingness to learn new systems
• Strong attention to detail and good problem-solving skills
• Proactive and self-motivated, with the ability to prioritise and meet deadlines

Desirable:

• Familiarity with Microsoft and Google software packages
• Experience using digital systems and technology
• Good written and verbal communication skills

• There may be a requirement to work at other Publica Group (Support) Ltd and/or client locations
• You may be asked to work reasonable additional hours in line with service needs
• A full UK driving licence and access to a vehicle are desirable
• This role will require a Baseline Personnel Security Standard (BPSS) check

• Agile working allowing a mix of home and office working
• Flexible working arrangements (depending on the role)
• 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice
• Renewed again for another year there is a health cash plan giving you cash back on health, dental and eye care
• Pension scheme with a good employer contribution of up to 7% of your earnings
• Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues
• Cycle to work scheme
• Salary sacrifice car lease scheme with significant tax and NI savings to be made on electric cars
• Generous sickness cover above statutory entitlements
• Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury
• Life assurance, currently four times your annual salary