Customer Service Advisor
Permanent, 37 hours per week (Monday-Friday) 8.45am-5pm.
Looking for a role where no two days are the same — and where your people skills truly shine? As a Customer Service Advisor, you’ll be the friendly first point of contact for a wide range of council services.
About the role…
- You will handle a variety of enquiries across multiple channels (phone, email, face-to-face)
- Navigate several systems with confidence and accuracy
- You will thrive under pressure in a fast-paced, ever-changing environment using multiple systems
- Collaborate with a positive, supportive team that genuinely cares
- Please note, this is primarily an office- based role
What we’re looking for…
Someone with a can-do attitude, a calm approach under pressure, and a genuine passion for helping people. If you love solving problems and making someone’s day better, you’ll fit right in!
You will be part of a supportive and engaging team. This role is ideal for someone who possesses a positive attitude and a passion for delivering excellent customer service.
Comprehensive training and support will be provided to ensure you perform to a high standard.
So, if you’re looking for a meaningful role where what you do really matters, we’d love to hear from you.
You will need…
- A minimum of 5 qualifications equivalent to NVQ level 2 or GCSE at Grade C/4 or above, must include Maths and English
- Proficient in ICT and keyboard skills, with the ability to use multiple systems simultaneously.
- Excellent active listening skills, demonstrating a customer-focused approach and the ability to interpret customer requests
- Previous experience in customer service
- Strong organisational abilities and multitasking abilities.
- Excellent communication skills.
Special conditions
For more information about this role please see the Job Description/Person Specification.