Customer Service Advisor
Cirencester
Permanent, 25 hours per week ( Monday-Friday 9:00 a.m. to 2:00 p.m.). This is a fully office-based position.
Looking for a varied role where your people skills can really make a difference? As a Customer Service Advisor, you’ll be the first point of contact for a wide range of council services, providing helpful, accurate, and professional support to our community.
In this fast-paced and rewarding position, you will:
- Handle customer enquiries via phone, email, and face-to-face
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Navigate multiple systems confidently and accurately
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Work efficiently under pressure in a busy environment
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Provide clear information and resolve queries effectively
- Collaborate with a supportive and positive team
This is an on-site role and requires office attendance Monday to Friday.
What we’re looking for…
Someone with a can-do attitude, a calm approach under pressure, and a genuine passion for helping people. If you love solving problems and making someone’s day better, you’ll fit right in!
You will be part of a supportive and engaging team. This role is ideal for someone who possesses a positive attitude and a passion for delivering excellent customer service.
Comprehensive training and support will be provided to ensure you perform to a high standard.
So, if you’re looking for a meaningful role where what you do really matters, we’d love to hear from you!
You will need…
- A minimum of 5 qualifications or equivalent to NVQ level 2 or GCSE at Grade C/4 or above, must include Maths and English
- Proficient in ICT and keyboard skills, with the ability to use multiple systems simultaneously.
- Excellent active listening skills, demonstrating a customer-focused approach and the ability to interpret customer requests
- Previous experience in customer service
- Strong organisational abilities and multitasking abilities.
- Excellent communication skills.