Tenancy Relations Officer
£35,547 - £37,078 per annum, 37 hours per week
Permanent contract
Cirencester Agile & Homeworking
About the role
Are you passionate about housing standards, tenant rights, and making a real difference in people’s lives? We’re introducing an exciting new Tenancy Relations Officer role in response to recent changes in rental legislation creating a unique opportunity to shape how these new standards are delivered in practice. This is more than just a job, it’s a chance to be at the forefront of improving conditions for renters while working in a flexible, supportive environment.
As a Tenancy Relations Officer, you’ll play a key role in ensuring compliance with new rental laws, supporting tenants and landlords, and promoting fair and safe housing standards across the community.
You’ll investigate complaints, provide expert guidance, and work collaboratively with internal teams and external partners to resolve tenancy issues effectively and proactively. We’re seeking someone with strong knowledge of housing legislation and a genuine interest in tenant welfare. You might come from a background in:
- Housing or tenancy management
- Legal or regulatory services
- Environmental health
- Estate agency or property management
Your ability to interpret legislation, communicate clearly, and manage sensitive situations will be essential. The successful candidate will be required to travel across the three districts, with opportunities for flexible and home working to support a healthy work–life balance.
You will need
- A minimum qualification equivalent to NVQ level 3 or A level.
- Relevant experience in a housing field and landlord tenant relations.
- Knowledge and experience in assessing complex situations and carrying out inspections.
- Able to effectively manage and prioritise workloads, in pressurised situations.
- Ability to remain calm and confident when dealing with challenging customers and environments.
Key Responsibilities
- Lead on tenancy relations and enforcement under the Renters’ Rights Act 2025
- Investigate cases of harassment and illegal eviction, taking legal action where appropriate
- Contribute to and implement policies and procedures to improve private sector housing standards
- Provide expert advice to Housing Options teams to help sustain tenancies and prevent homelessness
- Inspect properties and assess complex housing situations
- Deliver training and guidance to landlords, tenants, colleagues, and partner agencies
- Manage casework and investigations through to resolution
Special conditions
For more information about this role please see the Job Description/Person Specification.
What we can do for you
- Agile working allowing a mix of home and office working
- Flexible working arrangements (depending on the role)
- 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice
- Renewed again for another year there is a health cash plan giving you cash back on health, dental and eye care
- Pension scheme with a good employer contribution of up to 7% of your earnings
- Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues
- Cycle to work scheme
- Salary sacrifice car lease scheme with significant tax and NI savings to be made on electric cars
- Generous sickness cover above statutory entitlements
- Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury
- Life assurance, currently four times your annual salary
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