Regulatory Support Officer – Enviro Crime
£27,901 - £28,954 per annum, 37 hours per week
Permanent
Witney
Make a difference in your community by helping tackle environmental crime.
We have an exciting opportunity for a Regulatory Support Officer to join our Environmental Health and Regulatory Services team, supporting the delivery of services focused on tackling enviro-crime across West Oxfordshire.
In this varied and hands-on role, you’ll play a key part in supporting investigations and enforcement activities, helping to protect the local environment and ensure our communities remain clean, safe, and sustainable.
We are looking for a proactive and dependable individual who takes pride in delivering a high standard of work. You will be comfortable building rapport with a wide range of people and be able to approach sensitive or difficult situations with composure and professionalism.
Please note you will be required to travel throughout the district therefore access to a vehicle is essential for this role.
Key Responsibilities
- Deal with routine service requests, working within relevant legislation, prescribed policy, procedures and guideline.
- Ability to undertake field visits/investigations across multiple sites if required.
- Information gathering following triage, to include initial customer contact, case assessment and/or review.
- Site visits to support investigations.
- Maintain fixed penalty notice register for Enviro-crime.
- To support Officers in their regulatory work.
You will need
- A minimum of 5 qualifications equivalent to NVQ level 2 or GCSE at Grade C/4 or above, must include Maths and English.
- Ability to build customer relationships.
- Ability to remain calm and confident when dealing with challenging customers and environments.
- Ability to resolve routine issues by negotiation.
- Maintain accurate and up to data records.
Special conditions
- A full UK Driving Licence and access to a vehicle for work purposes
For more information about this role please see the Job Description/Person Specification.
Publica is a unique place to work – we are a local government organisation with a twist! Publica wants to transform the way local services are delivered. To help do this we have started to fundamentally rethink the way we design our services in the digital era so that Publica is a customer-focused organisation driven by real user needs.
What can we do for you
- Agile working allowing a mix of home and office working
- Flexible working arrangements (depending on the role)
- 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice
- Renewed again for another year there is a Health cash plan giving you cash back on health, dental and eye care
- Pension scheme with a good employer contribution of up to 7% of your earnings
- Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues
- Cycle to work scheme
- Salary sacrifice car lease scheme with significant tax and NI savings to be made on electric cars
- Generous sickness cover above statutory entitlements
- Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury
- Life assurance, currently four times your annual salary
To apply for this position please click on "apply now" within this page and submit your CV and supporting statement. Please tell us about your skills, knowledge, qualifications, experience and how they meet the criteria listed above and in the job description/person specification. It’s important that we’re a good fit for each other, so let us know what’s important to you and why you want to work for Publica Group Ltd.
Your application will not be considered if you have not provided a supporting statement, in addition to your CV.
Accredited under the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy - please state this within your covering statement or in a separate email.