We are looking for a proactive and organised Administration & Project Support Officer to join our Business Information, Performance & Improvement team within Resident Services.
This is an exciting opportunity to support projects delivered in partnership with HM Land Registry. You will play a key role in ensuring projects run smoothly by providing high-quality administrative support, monitoring performance, and helping coordinate project activity.
Working closely with colleagues, stakeholders, and external partners, you will contribute to delivering an efficient, customer-focused service that supports business objectives.
What You’ll Be Doing
• Providing day-to-day administrative and operational support to project teams
• Managing shared mailboxes and responding in line with service level agreements (SLAs)
• Monitoring and tracking Key Performance Indicators (KPIs)
• Gathering and collating data to support reporting and performance monitoring
• Supporting project delivery by tracking milestones and timelines
• Coordinating meetings, taking minutes, and following up on actions
• Supporting communication between internal teams, suppliers, and HM Land Registry
• Escalating issues where appropriate to senior colleagues
• Ensuring compliance with internal governance and required standards
Essential:• Qualifications equivalent to GCSEs (including Maths and English)
• Good written and verbal communication skills
• The ability to build effective working relationships
• Strong organisational skills and attention to detail
• The ability to use initiative and sound judgement
• A willingness to learn new systems and processes
Desirable:
- Experience using Microsoft
Office and/or Google Workspace tools
Special conditions
• Ability to travel to the Cirencester office and other locations as required
• Flexibility to work additional hours in line with service needs
This is a fixed-term contract for a period of 18 months.
Please note: while this role is advertised as Administration & Project Support Officer, it is known internally within the business as HMLR Admin & Project Officer.
For more information about this role please see the Job Description/Person Specification.
What we can do for you
- Agile working allowing a mix of home and office working
- Flexible working arrangements (depending on the role)
- 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice
- Renewed again for another year there is a health cash plan giving you cash back on health, dental and eye care
- Pension scheme with a good employer contribution of up to 7% of your earnings
- Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues
- Cycle to work scheme
- Salary sacrifice car lease scheme with significant tax and NI savings to be made on electric cars
- Generous sickness cover above statutory entitlements
- Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury
- Life assurance, currently four times your annual salary
Watch our new 'What is Publica' video to see why its great to join us!