Technical Caseworker

Technical Caseworker – Planning Validation Team

We are looking for a Technical Caseworker to join our Planning Validation Team, supporting the wider Development Management Team.

You will play a key role in ensuring our planning service operates efficiently and accurately, providing excellent customer support and helping maintain high standards across all casework. 

• This role plays a key part in the planning process by supporting the validation of planning applications, ensuring they meet required standards before progressing through the system
• Working in a small team of technical caseworkers you will be required to undertake casework processing and validating planning applications for the Planning Services on behalf of our partner Councils.
• You will be the first point of contact for routine service requests and enquiries from the public regarding planning applications and validation matters, communicating via phone, email, and other channels.
• Working within established legislation, policy, and procedures, you’ll provide accurate information, escalate complex queries where appropriate, and maintain detailed and confidential records
• The role also involves managing your workload effectively to meet service targets, while contributing to the smooth and efficient running of the planning function.

Key Responsibilities

• Handle routine service requests and casework enquiries.
• Work within prescribed legislation, policies, and procedures.
• Capture and maintain accurate customer and organisational records.
• Escalate complex cases to technical colleagues as required.
• Manage workload to meet targets and service standards.
• Work with discretion, integrity, and maintain confidentiality.
• Undertake other duties reasonably required, including support in emergency management situations.

You will need…

• Excellent customer service skills.
• Minimum of 5 qualifications equivalent to NVQ Level 2 or GCSE Grade C/4 or above. - Must include Maths and English or demonstrable relevant equivalent experience.
• Ability to maintain accurate and up-to-date records.
• Competent in using a range of technology and software packages.
• Ability to process and resolve a range of casework enquiries to the required standard.
• Strong communication and teamwork skills.

Desirable but not essential: Previous experience in a planning or technical casework role.

• Agile working allowing a mix of home and office working
• Flexible working arrangements (depending on the role)
• 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice
• Renewed again for another year there is a health cash plan giving you cash back on health, dental and eye care
• Pension scheme with a good employer contribution of up to 7% of your earnings
• Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues
• Cycle to work scheme
• Salary sacrifice car lease scheme with significant tax and NI savings to be made on electric cars
• Generous sickness cover above statutory entitlements
• Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury
• Life assurance, currently four times your annual salary