This role plays a key part in supporting the administration in a variety of services within Publica Group such as Revenues, Benefits, Licensing and Environmental Services.
This role manages extensive administration; including process administration, triage, creating POs and invoices, talking to customers both face to face, via phone and email, working with various departments to help cover resource gaps to enable the delivery of great services to our customers
You will need
●Qualifications equivalent to NVQ level 1 or GCSE in Maths and English
●Ability to establish and maintain good working relationships
●Clear communication skills
●Prioritises and meets tight deadlines
●Flexible and adaptable to change
For more information about this role please see the Job Description/Person Specification.
Special Conditions
●There may be a requirement to work at other Publica Group (Support) Ltd and/or client locations to meet the needs of the business
●You will be expected to work reasonable additional hours in line with the needs of the service
●Full UK Driving License
●Ability to travel/ access to a vehicle for work purposes
●BPSS/DBS
Interview date: 14th May 2026
Part-time hours will be spread across five days per week, with the possibility of reducing to four days.
What we can do for you
- Agile working allowing a mix of home and office working
- Flexible working arrangements (depending on the role)
- 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice
- Renewed again for another year there is a health cash plan giving you cash back on health, dental and eye care
- Pension scheme with a good employer contribution of up to 7% of your earnings
- Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues
- Cycle to work scheme
- Salary sacrifice car lease scheme with significant tax and NI savings to be made on electric cars
- Generous sickness cover above statutory entitlements
- Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury
- Life assurance, currently four times your annual salary
Watch our new 'What is Publica' video to see why its great to join us!