We’re looking for a proactive and organised individual to join our payroll team in a newly created role. This is a great opportunity for someone with strong administrative or customer service experience who enjoys working in a fast-paced, collaborative environment.
You’ll play a key role in supporting the delivery of payroll services within Publica and our partner Councils, helping to ensure smooth day-to-day operations. Working closely with the wider team, you’ll handle a variety of administrative tasks and respond to both internal and external queries.
Key responsibilities
- Respond to queries from internal and external customers in a timely and professional manner
- Help meet operational demands in line with service level agreements (SLAs)
- Support employee benefits and recognition schemes
- Assist with the company absence line to ensure continuity of service
- Provide administrative support to the payroll team, assisting with payroll services for multiple clients
About you
You don’t need direct payroll experience - what matters most is your ability to stay organised, communicate clearly, and manage a varied workload with accuracy and attention to detail.
- A natural multitasker who can manage competing priorities
- Comfortable working across different systems or organisation
- A team player with a proactive, can-do attitude
- Great attention to detail
- Experience in administration or customer service roles
This is a part-time position (25 hours per week, 5 hours per day, Mon-Fri) with a flexible hybrid setup, including a regular Wednesday in our Cirencester office and working within core hours of 9am–5pm — perfect for someone who values both structure and balance.
You will need
- GCSE Maths and English or equivalent to grade C/4 or higher
- Administration/payroll/business and finance type qualification or relevant experience
- Good working knowledge of Word, Excel and Outlook.
- Working as part of a team and in a shared service environment.
- Ability to prioritise work effectively and keep track of several moving tasks.
For more information about this role please see the Job Description/Person Specification.
Closing Date – Sunday 10th May
Interview Date – Wednesday 20th May in Cirencester
Special Conditions
- BPSS Check
- Ability to travel
What we can do for you
- Agile working allowing a mix of home and office working
- Flexible working arrangements (depending on the role)
- 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice
- Renewed again for another year there is a health cash plan giving you cash back on health, dental and eye care
- Pension scheme with a good employer contribution of up to 7% of your earnings
- Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues
- Cycle to work scheme
- Salary sacrifice car lease scheme with significant tax and NI savings to be made on electric cars
- Generous sickness cover above statutory entitlements
- Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury
- Life assurance, currently four times your annual salary